Privacy Policy mob77 – Malaysian User Data Protection

Mob77 ("we", "Platform") is fully committed to protecting the privacy and security of the personal information of every user on our platform at mob77.vin. This Privacy Policy ("Policy") describes in detail the types of personal information we collect, the purposes for collection, how we store and protect your data, and your rights as the data owner.

We believe transparency is the foundation of trust. That is why we have written this policy in plain language that all our users in Malaysia can understand, rather than filling it with confusing legal jargon. We want you to know exactly what happens to your information when you use mob77.

This document is to be read together with mob77 Terms and Conditions and form the entire agreement between you and our platform regarding the management of personal data.

Mob77 collects your personal information through several means depending on how you interact with our platform. Below is a summary of the information we collect:

We do not collect information that is unnecessary or irrelevant to the provision of mob77 services. Every piece of data collected has a clear and legitimate purpose as described in the sections below.

The information we collect is used solely for the following purposes:

• Account management: Create and maintain your user account, process registration, and verify identity through the KYC process.
• Transaction processing: Safely and efficiently process all deposits, withdrawals, and other financial activities related to your mob77 account.
• Service provision: Enables you to access and enjoy all games and features on the mob77 platform, including Live Casino, sports betting, fish shooting, and bingo.
• Important communications: Send account-related notifications, transaction confirmations, security updates, and important service information.
• Fraud prevention: Identify and prevent fraudulent activity, money laundering, and security breaches that may compromise accounts or the platform.
• Legal compliance: Fulfil applicable legal and regulatory obligations, including reporting requirements to relevant authorities when necessary.
• Platform enhancement: Analyse usage patterns in aggregate and anonymised form to improve features, performance, and the overall user experience.
• Customer support: Process and respond to enquiries, complaints, and assistance requests submitted to the mob77 support team.

Mob77 does not sell, rent, or commercialise user personal data to any third party for marketing purposes. Information sharing only occurs in the following limited and lawful situations:

• Authorised service providers: We share necessary information with technical service providers, payment processors, and third-party game providers that help us operate the mob77 platform. All parties are bound by strict confidentiality agreements.
• Legal requirement: We may need to disclose certain information when required by law, court order, or directive from a competent authority in Malaysia or other relevant jurisdictions.
• Security protection: In cases of fraud, money laundering, or serious security threats, we reserve the right to share relevant information with the appropriate investigative authorities.
• Explicit consent: In situations not described above, we will obtain your explicit and separate consent before sharing any of your personal data.

All third-party service providers we work with are carefully selected based on their security track record and compliance with data protection laws. We do not rely on any third party that cannot demonstrate compliance with the established privacy standards.

Protecting your data is mob77's top priority. We implement multiple layers of technical and organisational security controls to ensure your personal information is always well-protected:

• 256-bit SSL/TLS encryption for all data in transit between your device and mob77 servers.
• Encryption at rest for all sensitive information stored in our databases.
• Role-based access control (RBAC) ensuring only authorised staff can access user data strictly in accordance with their job responsibilities.
• Mandatory two-factor authentication (2FA) for all internal access to data management systems.
• Real-time threat monitoring and an intrusion detection system (IDS) active 24 hours a day.
• Periodic independent security audits conducted by accredited external cybersecurity firms.
• A clearly defined and tested incident response plan to address any data breaches swiftly and effectively.

Mob77 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

We use the following types of cookies:

• Essential Cookies: Required for core platform functions such as login session management and security. These cookies cannot be disabled without affecting platform functionality.
• Preference Cookies: Save your preferences such as language and display settings so you do not need to reconfigure them on every visit.
• Analytics Cookies: Helps us understand how users interact with our platform. Data collected is aggregated and anonymised.
• Security Cookies: Used to identify suspicious activity and protect your account from unauthorized access.

You can control and manage cookies through your web browser settings. However, disabling certain cookies may affect the functionality and performance of the mob77 platform for you.

As a mob77 user and under the provisions of Malaysia's Personal Data Protection Act (PDPA) 2010, you have the following rights regarding your personal data:

To exercise any of the above rights, contact the mob77 privacy team via live chat or our support email. We will process your request within 30 business days and may require identity verification before any action is taken.

Mob77 retains your personal data only for as long as necessary to fulfil the purposes stated in this Policy or as required by applicable law.

• Active account data: Retained for as long as your account remains active and for 7 years after account closure for legal and tax compliance purposes.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and anti-money laundering laws in Malaysia.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Analytics data: Non-personally identifiable usage data is retained for 2 years for platform improvement purposes.
• KYC Data: Identity verification documents are retained for 5 years after account closure or as required by the relevant authorities.

Once the designated retention period has ended, your data will be securely deleted or fully anonymised using methods that ensure it cannot be recovered.

Mob77 takes online child protection very seriously. Our platform is exclusively for users aged 18 and above. We do not knowingly collect or process the personal data of individuals under the age of 18.

If we discover that a minor's personal data has been collected without our knowledge, we will take immediate steps to delete that information and close the account in question. If you believe a minor has registered on our platform, please contact us immediately so that appropriate action can be taken.

Mob77 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or platform improvements. Each new version will be published on this page with a clear update date.

For significant changes that affect how we use your data, we will provide reasonable notice via in-platform notifications or email to the address registered on your account at least 14 days before the changes take effect.

Your continued use of the mob77 platform after any changes to this Policy take effect will be considered your acceptance of the updated Policy. We encourage you to review this page periodically to stay informed about how we protect your privacy.

If you have any questions, concerns, or wish to exercise your rights regarding your personal data, the mob77 Privacy Officer team is ready to assist you.

You may also read Terms and Conditions and page Responsible Gaming ours to fully understand mob77's commitment to user security and well-being.